White Shark Media is easily one of the top digital marketing agencies in the country. They have been responsible for helping hundreds of small businesses attract new clients and boost sales through the power of online marketing.
Since opening their doors in 2011, White Shark Media has had some ups and downs. As with all new companies, they had to deal with clients who weren’t all that happy with the service they were providing. The team knew they had to do something quickly if they were going to stay in business.
Instead of ignoring their clients they took all of their feedback to heart and used it to help them provide better service.
Here are 3 ways White Shark Media Review has improved their overall business:
#1 – Focused On Improving Communication
In the digital marketing world good communication is an absolute must. Without it your business will fail. When clients started complaining about how difficult it was for them to reach their contact person, White Shark Media Complaints knew it was time for a change.
Previously clients would have to call in to the receptionists desk to get their contact person. Now, with a new telephone system in place, clients can contact their strategist directly. This one change has eliminated a great deal of frustration on the clients part.
#2 – Started Providing Phone Tracking For Local Clients
For local clients, the majority of their customer inquires come via the phone. Unfortunately the clients weren’t able to track those calls and therefore wasn’t sure if their campaigns were working.
To address this issue White Shark Media partnered with Marchex and started offering call tracking to all clients. This is such an important option that they also offer it at no additional cost with their AdWords management plans.
#3 – Ensured Clients Could Easily Track AdWords Performance
Many clients had no idea how to track the performance of their AdWords campaign. This of course caused a big problem because clients weren’t sure if their campaigns were working or not.
Now White Shark Media has an in house process where they install call tracking, conversion tracking and Google Analytics when needed. This is done free of charge and has made a huge difference in overall client satisfaction.
These are just three of the ways White Shark Media has improved their business in recent years.
If you are interested in learning how they can help you improve yours.
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